This week I asked to observe the above message in three ways; first as an email, then voice mail and last as a face to face conversation. Even though all the words were exactly the same the sounded different when done in different ways.
All the information presented were the same except they all sounded differently in the different context in which they were used. Reading the email I felt the writer had no true emotion for the person who was said to be busy, the writer seemed frustrated as she was about to miss her deadline and Mark was not pulling his end of the weight for her to proceed. The mail felt disconnected as if they were both strangers instead of people working together.
The voice-mail was a better way to send the message, listening to it if I were mark I would try to meet her half way that way she would not miss her deadline Jane’s tone was more understanding as she sounded as if she really wanted the report but understood Mark’s situation. .
Face – to – Face
The face to face showed that she was genuinely concerned about that fact that Mark was busy and she seemed to emphasize with his situation. While she was running close to her deadline she was more concerned with Marks schedule.
Portny et al., 2008 posited, ‘Project managers are responsible for a variety of communication activities during the life of a project. Communication can be formal or informal, written or verbal. Whatever form communications take, project managers should plan and prepare so their messages are received and correctly interpreted by the project audiences.’ In this week’s required readings, I read that project managers should seek to find out which medium of communication that their employees, colleagues and clients prefer to communicate. Although sending an email is quick and get the information out in real time it presents a level of formality and in situation can make the writer seem out of sync with the client and the coworkers. In most business situations I believe that face to face conversation can allow people to truly understand and make their voice be heard they can share their thoughts and receive instant feedback.
Portny, S. E., Mantel, S. J., Meredith, J. R., Shafer, S. M., Sutton, M. M., and Kramer, B. E. (2008). Project management: Planning, scheduling, and controlling projects. Hoboken, NJ: John Wiley & Sons, Inc
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